Support

We can help you get back to collecting.

For help with Origami World, email sos@educacion.global. Include your device model, iOS version, and what you were trying to do when the issue happened.

Email Support Privacy Requests

Fast Help

Downloads

Connect to Wi-Fi or a mobile network, reopen the item, then try downloading again. Downloaded creations appear in Library.

AR preview

AR needs a supported iPhone or iPad, camera access, and enough light for surface detection.

QR codes

Valid Origami World codes use the app link format. If you scan while offline, unknown codes may need to be retried once connected.

Account And Data

No account required

Origami World can work with a device identity only. Apple Sign In is optional when available in the app.

Delete account or device identity

Use the account controls in the app when available, or contact us at sos@educacion.global.

Offline library

Downloaded models stay on your device until you remove them, clear app storage, or delete the app.